FAQ
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I want to buy products directly from KITAN CLUB.
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We do not sell directly to consumers. Please purchase from authorized retailers.
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I would like to know which stores sell KITAN CLUB products.
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We are unable to answer your question as we do not manage inventory. Please contact the store that stocks the capsule toys directly.
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I want to know the release date of the new product.
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Please check the Kitan Calendar on the top page of KITAN CLUB website and the official X (formerly Twitter) for updated information.
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The product was defective/the capsule was empty
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We apologize for the inconvenience, but we will replace the product with a good one, so please contact us regarding defective products.
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I put money in but no product came out/The product price is different from the price displayed on the machine
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This will be handled at the store, so we apologize for the inconvenience, but please check directly with the store where you purchased the item.
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I can't find the product I want/The same product keeps coming up
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Please note that due to the nature of capsule toys, you may receive something different from what you wanted. We do not accept returns or exchanges for reasons other than defective products.
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I want to create original products, such as OEM products or collaborative products.
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For other inquiries, please contact us using the inquiry form. A representative will reply after confirming the details.
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New customers who want to handle KITAN CLUB products (wholesalers, retailers, etc.)
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We are currently not accepting direct transactions. If you would like to handle our products, please contact us using the other inquiry form and we will introduce you to a wholesaler.
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I want to cover KITAN CLUB /introduce their products
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Please fill in the details of your interview in the other inquiry form. A representative will reply after confirming the details.
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